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At Wall Sensations, we want you to love your mural. While we stand behind the quality of our products, our return policy varies depending on the type of order placed.
All DIY mural orders are final sale and not eligible for return or refund. Please double-check your measurements and selections before placing your order. Wall Sensations is not liable for errors related to measurements or incorrect installation. The only exception to this policy is in the rare case of a material defect.
If you believe your DIY mural has a material flaw, please contact us within 30 days of receiving your order and include the following:
● Photos clearly showing the defect
● A description of the issue
● Your order number
Our returns team will evaluate the issue to determine if a replacement or refund is warranted.
Murals ordered through our Custom Sizes section may be eligible for return or refund within 30 days of delivery, under the following conditions:
Eligible Reasons for Return
● The mural arrived damaged
● There was a clear print or production error
● There is a material defect
To be eligible:
● The mural must be unused, uninstalled, and in its original packaging
● You must provide visual documentation (photos/videos) showing the issue
● Any claims involving severe color bleeding or unexpected modifications to the original order must include clear photo evidence for review
Our Returns Department will assess the claim and determine eligibility for a refund or replacement.
Non-Eligible Reasons
● Incorrect measurements submitted by the customer
● Preference changes after production
● Installed or used murals
How to Start a Return (Custom Size Only)
To begin a return request for a Custom Size mural:
1. Email us at support@wallsensations.com with your order number and photo documentation.
2. If your return is approved, we will provide return instructions and a return shipping label.
3. Items sent back without prior approval will not be accepted.
Refund Processing
Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, a refund will be issued to your original payment method within 14 business days.
Please allow time for your bank or credit card provider to process the refund.
Questions?
We’re here to help. Reach out to our team at support@wallsensations.com with any questions or concerns about your order or the return process.
